Pick a service and a drop-off slot. Tell us the symptoms — clicks, creaks, crunches all have meanings.
Punctures while you wait; Silver usually same-day if you're in by ten; Gold books two to three days out.
All major systems — Bosch, Shimano, Fazua. Battery reports are printed, not mumbled.
Yes, at standard labour. No lecture included, though the mechanic reserves the right to raise an eyebrow.